DATA RETENTION

Files are temporary. Records remain accountable.

Effective September 17, 2026. Completed, failed, and cancelled job files are scheduled for deletion after 30 days.

Uploaded and result files

The daily retention task removes stored upload files and generated export files for terminal jobs after the configured retention periods. It leaves the job and result database records intact for account history, credit reconciliation, and auditability.

Active work

Files for uploaded, analyzing, ready, queued, processing, or retry-pending jobs are not removed by the terminal-job cleanup.

Account and security records

Account, ledger, audit, and verification database records currently remain until an operator handles a valid deletion request or a future approved retention schedule applies. Legal or security obligations may require limited retention.

Requests

Do not email full lists, passwords, or API credentials. The verified public support and legal mailbox is pending business configuration; this limitation is disclosed on the contact page.